Terms & Conditions

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ExtraMiles Terms of Use & Service

This web site (the “Site”) is published and maintained by Zoom Tours & Travels Al Mamzar, Dubai (“ExtraMiles”), a company incorporated and existing in accordance with the laws of the United Arab Emirates. When you access, browse or use this Site; you accept without limitation or qualification, the terms and conditions set forth below. When you access any sub–site (whether belonging to an ‘associate’ of ExtraMiles or otherwise) through this site, then such sub–site may have its own terms and conditions of use which is specific to such sub–site. Sub–sites may contain such additional terms and conditions of use as may be set out in such sub–site.

You need to agree to the following Terms and Conditions for using the website ExtraMiles. ExtraMiles reserves the right to block your access to the site in case of any violation, actual or suspected, of one or more terms and conditions.

ExtraMiles also possesses the full rights to change/ add or edit any part or whole of Terms and Conditions as well as the Privacy Policy at our will. The end user would be notified of these changes and the continued usage of the site affirms your agreement to the said changes.

Before using this website (or any other related website), kindly go through the Terms and Conditions carefully. Note that in this document, ExtraMiles is referred to as ‘ExtraMiles’, ‘we’, ‘our’ or ‘us’ and the end user is referred as ‘your’ or ‘you’. These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between ExtraMiles and you with respect to your use of this Site.

Site and Its Contents

This Site is only for your personal use. You shall not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

As long as you comply with the terms of these Terms and Conditions of Use, ExtraMiles grants you a non–exclusive, non–transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.


Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions. Answers to such questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.

The registered user must provide a valid email address and a password to access the ‘restricted areas’. By becoming a registered user, you agree to the following

  • You shall provide your valid email address to create your unique login name and password

  • The information you provide while registering on the site should not be false or bogus

  • You shall access the ‘restricted areas’ only through your unique login and password and shall maintain the confidentiality of the same

  • You shall not gain or assist any third person in gaining unauthorized access to ‘restricted areas’ which you are not entitled to

  • In case of any security breach, suspected misuse of your username or unauthorized access and usage through your unique username, you shall intimate ExtraMiles as soon as you discover the same


All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.

All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.

There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by ExtraMiles or otherwise. By displaying them on this Site, ExtraMiles is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

You may download such copy/copies of the Content to be used only by you for your personal use at home unless the sub–site you are accessing states that you may not. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.

User’s Material

You are prohibited from posting or transmitting any defamatory, libelous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.

ExtraMiles assumes no liability or responsibility arising from the contents of any communications containing any defamatory, erroneous, inaccurate, libelous, obscene or profane material.

ExtraMiles may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates ExtraMiles’s policies in any way.

ExtraMiles will fully cooperate with any law enforcement authorities or court order requesting or directing ExtraMiles to disclose the identity of anyone posting such materials.

Others’ rights

If this Site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using the Site or any facility available herefrom, you shall not do any of the following:

  1. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others

  2. Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information

  3. Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents therefor as may be required by law

  4. Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer

  5. Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded

  6. Falsify the origin or source of software or other material contained in a file that is uploaded

  7. Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.

ExtraMiles Rights

If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by ExtraMiles, as non–confidential.

You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way ExtraMiles uses such material.

Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by ExtraMiles anywhere in the world, in any medium, forever.

Transmitted Material

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to ExtraMiles does not cause ExtraMiles to have any special responsibility to you.

The copyright in the contents of this website belong to ExtraMiles. Accordingly, ExtraMiles reserves all rights. Copying of part or all the contents of this website without permission of ExtraMiles is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.

Contests and interactions

This Site may contain contests that require you to send in material or information about yourself or offer prizes. Each contest has its own rules, which you must read and agree to before you participate.


The material in this Site could include technical inaccuracies or typographical errors. ExtraMiles may make changes or improvements at any time.

The materials on this site are provided on an “As Is” basis, without warranties of any kind either expressed or implied. Information, software, products, and services contained on this website, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by ExtraMiles, ExtraMiles Affiliates and their respective suppliers. To the fullest extent permissible pursuant to applicable law, ExtraMiles disclaims all warranties of merchantability, relating to the information and description of the hotel , air or any other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Hotel or any other ratings displayed on this website are intended as only general guidelines, and ExtraMiles, ExtraMiles Affiliates and their respective suppliers do not guarantee the accuracy of the ratings. ExtraMiles, ExtraMiles Affiliates and their respective suppliers make no guarantees about the availability of specific products and services. ExtraMiles may make improvements and/or changes on this website at any time.

ExtraMiles does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction.

ExtraMiles does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as hotel owners and tour operators.

You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. ExtraMiles does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.

You also acknowledge that through this Site, ExtraMiles merely provides intermediary services in order to facilitate highest quality services to you. ExtraMiles is not the last–mile service provider to you and therefore, ExtraMiles shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available on this Site. ExtraMiles, ExtraMiles Affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, title, and non–infringement.

ExtraMiles will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site. In no event shall ExtraMiles, ExtraMiles Affiliates, and their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the ExtraMiles group companies, the ExtraMiles Affiliates and their respective suppliers have been advised of the possibility of such damages.

You agree to defend and indemnify ExtraMiles, ExtraMiles Affiliates, and their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of: (a) your breach of this Agreement or the documents referenced herein; or (b) your violation of any law or the rights of a third party

Notwithstanding anything else to the contrary contained elsewhere herein or otherwise at law, ExtraMiles’s liability (whether by way of indemnification to you or otherwise) shall be restricted to a maximum of AED 600 (AED Six Hundred only).


The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. You should check with your local ExtraMiles authorized representative for the availability of specific products and services in your area.

Terms and Conditions of Use

ExtraMiles may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.

ExtraMiles may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.

ExtraMiles reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of ExtraMiles’s systems as well as its client’s interests are and remain, well–protected.

Towards this end, ExtraMiles may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you. If ExtraMiles, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then ExtraMiles may cancel the said orders at any time up to 5 hours before the scheduled time of departure of the relevant flight or 5 hours before the expected date of visit to any property booked through ExtraMiles.

Usage of collected information

The information collected by us may be used for the following

Communications - We may update you about new services and other information from time to time. To unsubscribe to these updates, mail to info@earnextramiles.com

Processing Payments – When you purchase online, the required information is sent to the relevant financial institution.

Legal Requirements – ExtraMiles reserves the right to disclose your personal information as necessary to: (1) comply with the law or comply with legal process served on ExtraMiles; (2) protect and defend the rights or property of ExtraMiles; (3) protect the personal safety of other ExtraMiles websites’ users or the public; or (4) to ensure compliance with our Terms & Conditions. ExtraMiles cooperates with law enforcement and other third parties to enforce laws, intellectual property, and other rights, and we reserve the right to report any information related to suspicion of illegal activity to law enforcement for prosecution.

Business Transfer

The user information database of this website may be shared in case of mergers, acquisition, sale, insolvency, bankruptcy or as a part of business asset transfer by ExtraMiles.

ExtraMiles Policy

earnextramiles.com will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE.

United Arab Emirates is our company’s country of domicile.

We accept payments online using Visa and MasterCard credit/debit card in the (Currency required, e.g. AED/USD). If “Credit Card Online” is selected as the payment method, then the details on the Customer’s ID (Card holder’s ID) should exactly match that of the credit card used to make the purchase.

All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.

Delivery information such as Customer’s Name, Location, Address and Contact Number will be stored for delivery purposes. Other personal identifiable information will not be stored.

Cancellation Charges


If you cancel 0 – 24 days before departure, then 100% of the booking value will be charged
If you cancel 25 – 60 days before departure, then 50% of the booking value will be charged
If you cancel 61 days or earlier before departure, then 10% of the booking value will be charged
In the event the passenger details provided are not as per the passport, a Name Change penalty fee of 150AED will be applicable

Hotels: ExtraMiles does not charge any cancellation service fee on top of the cancellation charges levied by the hotel.

Flights: ExtraMiles charges the following service fees in case of flight cancellations and re-issuance:

Void charges

EconomyBusiness/ First
AED 25AED 50

Refund Charges

Booking Amount
Up to AED 500AED 25
AED 501 – 1000AED 50
AED 1001 – 1500AED 100
AED 1501 – 2000AED 150
More than AED 2000AED 200
Business/ First Class - AED 100

Re-Issuance Charges

Economy – DomesticEconomy – International
AED 100AED 100
Business/ First Class – DomesticBusiness/ First Class – International
AED 100AED 150

General Provisions

You may travel to certain destinations which involve greater risks than others, entirely at your risk as to the cost and consequences.

ExtraMiles requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations.

By offering for sale travel to particular international destinations, ExtraMiles does not represent or warrant that travel to such point is advisable or without risk. ExtraMiles does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.

ExtraMiles, ExtraMiles Affiliates and their respective supplilers are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any air carriers, hotels or other suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. ExtraMiles, ExtraMiles Affiliates and their respective suppliers have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority.

ExtraMiles reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. ExtraMiles shall have no obligation to take the needs of any User into consideration in connection therewith.

ExtraMiles reserves its right to deny on its sole discretion any user access to this Site or any portion hereof without notice.

You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third–party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in ExtraMiles debiting your account for any costs we incur as a result of such violation.

No waiver by ExtraMiles of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

If any dispute arises between you and ExtraMiles during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Dubai, UAE.

The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time.

These terms and conditions are governed by and shall be construed in accordance with the laws of the United Arab of Emirates and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated in United Arab of Emirates.

Payment Terms and Conditions

ExtraMiles will never ask, share or store any Credit Card Details, Bank Login/Password or Debit Card Details over phone or email of any customer.

In case payment is flagged by our payment gateway, our team will reach out to you from info@earnextramiles.com. You will have to send the front and back side of the credit card with the CVV number masked to info@earnextramiles.com.

If you receive any other e-mail purportedly from ExtraMiles requesting your personal or security details, please do not respond to such E-mail. Please forward any such E-mail to info@earnextramiles.com. and thereafter delete the e-mail immediately.

Payment for services being offered by ExtraMiles can be done by following channels:

  • Online Payment Page on our website
  • Online Payment via a link provided by ExtraMiles Domain
  • Payment done in person at ExtraMiles Office (Al Mamzar,309,Alrehan Building, Dubai UAE). An acknowledgement receipt will be provided against same
  • Payment through Al Ansari will also be accepted through all authorized Al Ansari outlets.

ExtraMiles is not liable in case the payment is done by any other mode.

The User warrants, agrees and confirms that when he / she initiates a payment transaction and / or issues an online payment instruction and provides his / her card / bank details:

  • The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
  • The User is responsible to ensure that the card / bank account details provided by him/her are accurate;
  • The User is authorizing debit of the nominated card / bank account for the payment of ExtraMiles;
  • The User is responsible to ensure sufficient credit is available on the nominated card / bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.

The User agrees that, to the extent required or permitted by law, ExtraMiles, and/ or the Payment Service Provider(s) may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.